Todo lo que necesitas para un día perfecto

Ofrecemos mucho más que compras: una experiencia cómoda y placentera para cada visitante.

Guest Services

Whether you need help finding directions or simply have a question, our Guest Service team is here for you.

Discover our services

Transport and parking services for a hassle-free arrival

Shuttle bus

Reach Castel Romano Designer Outlet with the shuttle service from Roma Termini station or EUR Fermi Underground station. For passengers under 25, the shuttle bus from Eur Fermi is free.

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Car sharing

Reach Castel Romano Designer Outlet from Rome with Enjoy, Share Now or Car Sharing Roma. Exclusive benefits: a privilege Card: extra 10% off at participating store and a €2.50 food voucher for dining spots. 

Electric car charging

Charge your car while shopping! 10 standard chargers in parking area and 2 fast charging points are available near the petrol station.

Free parking

Enjoy free parking throughout the Centre with no time limits.

Accessibility services designed to support guests with mobility needs

Disabled parking

Designated disabled parking bays are available near all main entrances.

Free wheelchair rent

Reserve a wheelchair for free and pick it up at Guest Services.

Book now

Services the whole family will love

Playground

Kids aged 3–12 can enjoy the Play Area in front of Farinella: a fun and welcoming space where children can play and meet new friends.

Free stroller rent

Reserve a stroller for free and pick it up at Guest Services.

Book now

Dog area

A dog-friendly area with games and hygiene bags is available in Elephant Square.

Shopping made easier with convenient services designed for you

Personal shopper

Discover your ideal look with help from our Personal Shopper. Service by appointment.

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Shopping from home

Contact your favourite stores via email, phone or WhatsApp. Browse digital catalogues or book a virtual shopping session.

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Tax Free Shopping

Non-EU visitors can request a VAT refund at the Global Blue Tax Free desk and the self-service kiosks at Guest Services.

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Visitor amenities to keep you connected and comfortable

ATM

Need cash? An ATM is available near Starbucks.

Free Wi-fi

You can browse the internet free of charge throughout the Centre with the “Castel Romano Free WiFi” network. 

Portable phone charging

Portable phone chargers are available for free at Guest Services.

WhatsApp service

Need help? Contact our Guest Services via WhatsApp.

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Helmet storage

Leave your helmet at Guest Services and pick it up anytime.

Meditation Room

Quiet room for prayer and meditation available to all, located at Guest Services.

Shopping storage

Leave your shopping bags at Guest Services and collect them later.

Umbrella service

Borrow an umbrella free of charge at Guest Services while it's raining.

Recycle Your Fashion

Give your old clothes a new life. All clothing items are welcome and, as a thank you from us for your donation, you will receive a 10% discount to use at participating stores.

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Thinking of visiting us?

We can help with directions, information about how to get here with private and public transport options, and details about our opening times.