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Everything you need for a perfect day out

We go beyond shopping to provide a seamless and enjoyable experience for every guest.

Guest Services

Whether you need help finding directions or simply have a question, our Guest Service team is here for you.

Discover our services

Transport and parking services for a hassle-free arrival

Accessibility services designed to support guests with mobility needs

Disabled access

Disabled parking is available on P1, with accessible toilets throughout the centre.

Seating

Shopping can be tiring, therefore we offer benches and seating areas throughout the centre where you can relax and recharge. Some spots are even covered and heated.

Step-free access

The centre is wheelchair-friendly and mostly on one level. Ramps and elevators provide access to higher areas, with step-free entrances, wide aisles, and plenty of space throughout.

Mobility aid rentals

Wheelchairs are available to hire for free during your visit to the centre. The deposit fee is €50.00

Reserve your wheelchair

Services the whole family will love.

Shopping made easier with convenient services designed for you

Visitor amenities to keep you connected and comfortable

Cash and currency services

Do you need cash for your purchases? The ATM is located inside the Guest Services close to the Nike store.

Free wi-fi

You can browse the internet free of charge throughout the Centre with the “Roermond Free WiFi” network. 

Register to our McArthurGlen Loyalty Club and start browsing.

Connect now

Lockers

Not a fan of carrying bags? Store your shopping bags and suitcases in lockers. Book and pay via smartphone. Lockers are near the Polo Ralph Lauren and adidas restrooms. Various sizes and prices available.

Portable phone charging

Phone battery low? Borrow a portable charger from one of our 4 kiosks at Guest Services, Burger Federation, or near the Armani and Polo Ralph Lauren restrooms. It’s free - just remember to return it!

Quiet Room

At Designer Outlet Roermond you can also find a “Quiet Room” which is available for all our guests for a moment of silence or prayers. The "Quiet Room" can be found near the centre entrance at Adidas and is located on the first floor next to the toilet facilities.

Discover centre map

Free Umbrella

“The nicest thing about rain is, that it always stops.” 

In the meantime, while it is raining, umbrellas can be borrowed free of charge at our Guest Services nearby the Nike entrance. 

Free drinking water dispenser

Refresh and re-charge yourself for free with fresh and cold water from our drink water dispensers. Our drink water dispensers are located near the fountain next to Zwilling and next to our toilets between Jack & Jones and Montblanc. Refill your bottles and stay hydrated while enjoying your stay with us.*

* available during spring and summer months

Gift Wrapping

Found the perfect gifts at one of our stores? Make it even more special by having them gift wrapped.Please visit us at Guest Services and we will wrap it with the wrapping paper of your choice, free of charge.

Recycle Your Fashion

In partnership with CTR Group, McArthurGlen invites you to breathe new life into your old clothes. All clothing items are welcome and, as a thank you from us for your donation, you will receive our Fashion Passport for 10% extra discount to use at participating stores.

Thinking of visiting us?

We can help with directions, information about how to get here with private and public transport options, and details about our opening times.