Everything you need for a perfect day out
We go beyond shopping to provide a seamless and enjoyable experience for every guest.
Our Guest Services team is here to make sure you have a wonderful visit
Discover our services
Transport and parking services for a hassle-free arrival
On-site car valet
Visit our on-site car valeting service located in the Green Car Park. Whether you are looking for a full valet or just a wash, they offer all the necessary services.
Electric car charging
Visiting us in an electric vehicle? We've got you covered - we have 32 EV charging points available on-site.
Free parking
Enjoy free parking in any of our car parks.
Accessibility services designed to support guests with mobility needs
Mobility hire
Wheelchairs and mobility scooters are available to hire from guest services free of charge.
Accessible facilities
We have worked with AccessAble so you can find out about our facilities, including Changing Places, before you visit.
Autism Friendly Hours
We’re excited to offer a quieter shopping experience every Tuesday from 9:30 AM to 11:00 AM.
SignLive
Visit our guest experience team for support in using the SignLive British Sign Language interpretation service.
Family-friendly services for a fun and stress-free visit
Baby Changing facilities
Changing facilites can be found in all toilet locations. Our most spacious baby change room is located at the East Entrance.
Kiddy car rental
Travel in style with our kiddy cars, available outside every entrance.
Stroller hire
Forgotten your pushchair? Strollers can be hired from Guest Services free of charge.
Kids playground
Bring the little ones along and let them run out all of their energy in between shopping in our playground, located outside the East Entrance.
Shopping made easier with convenient services designed for you
Gift cards
Can't decide on the perfect gift? Our Gift Cards are a surefire hit, and our dedicated Guest Services Team is ready to assist you in gifting the present of possibility!
ATM service
Our ATM can be found outside Luke 1977 on the South Mall
Phone charging
Phone battery low? Visit Guest Services to use our charging facility free of charge.
Recycle Your Fashion
Give your old clothes a new life. All clothing items are welcome and, as a thank you from us for your donation, you will receive a 10% discount to use at participating stores.
Thinking of visiting us?
We can help with directions, information about how to get here with private and public transport options, and details about our opening times.